Developing a Warmer, More Personable Style

Your Challenge: Are you hearing that you’re “cold,” “aloof,” “harsh,” or “tough?” Do people largely keep quiet in your presence and wait to be told what to do? Do people “snap to,” only talk about business, or justify every request when you’re around?

Immediate Answer: Realize that even business is not just business—certainly it’s not all business. Getting the most out of people paradoxically means working from the heart, not just from the head. Nova’s strategies can create a warmer, more humane approach to better results.