Managing and Resolving Conflict

Secure better outcomes by managing conflict productively on a team and in an organization. This program teaches you how to skillfully manage conflict to reduce unproductive interchanges and maximize creative tensions. 

In this training program you will rate and participate in exercises that will reveal which of five conflict styles is most likely to succeed for you and in your organization culture.

You will be able to identify, analyze, and manage conflict cycles to reduce the severity and frequency of conflict that will enable you to secure better relationships and outcomes.  

Includes: 

• Facilitator Guide
  • Learning objectives and estimated delivery time for each module
  • Informative process notes from Nova's lead consultants
  • Useful tips for overcoming potential difficulties
• Participant Workbook
  • 14 training modules
  • 6 individual and group exercises
  • 2 part Self-Assessment Survey
• PDF Slide Presentation

Program Outline

• Introduction and Learning Objectives
• Exercise: Reflecting on Handling Conflict, Part 1 
• Exercise: Reflecting on Handling Conflict, Part 2 
• Understanding Conflict and the Conflict Cycle 
• Exercise: Working with a Conflict Cycle 
• The Classic Conflict Model 
• Understanding Conflict 
• Exercise: Identifying Your Conflict Style 
• Specific Conflict Styles 
• Exercise: Conflict in Your Organization’s Culture 
• Culture and Conflict 
• Conflict Analysis and Resolution 
• Taking a Difficult Stand 
• Exercise: Preparing to Take a Stand 
• Conclusion